s7PRO
:For charging, please note the following:
(1) Remove the transparent protective film from the charging dock.
(2) Ensure that the charging dock is energized, the power cable is properly connected, and the charging dock indicator is on green. Check whether the metal shrapnel between the charging dock and the device is properly connected (in normal charging state, the charging dock indicator is off).
(3) Check whether there is dust or foreign matter on the electrode plate and whether the side brush blocks the electrode plate, which will result in poor contact.
(4) After recognizing the charging dock, the device rotates a round. The recharge sensor works as long as the device is in contact with the electrode plate of the charging dock. Whether the device is straight does not affect the charging effect.
For homing, please note the following:
(1) If the device is far away, place it near the charging dock
(2) Clean up obstacles nearby or on both sides of the charging dock. Leave a space of 2–5 cm on both sides of the charging dock to ensure that the device has enough space for rotation (the S5 model needs to attach to the charging dock after scanning, recognizing, and going back to the charging dock).
(3) Do not set any off-limit area around the charging dock.
(4) Ensure that the system has been upgraded to the latest firmware.
(5) If the map is reset, place the device on the charging dock, press the Clean button and then press the Home button to check whether the device can correctly go back to the charging dock.
(6 If the problem persists after the preceding troubleshooting measures are taken, contact the after-sales service personnel.
S9:
For charging, please note the following:
(1) Remove the transparent protective film from the charging dock.
(2) Ensure that the charging dock is energized, the power cable is properly connected, and the charging dock indicator is on green. Check whether the metal shrapnel between the charging dock and the device is properly connected (in normal charging state, the charging dock indicator is off).
(3) Check whether there is dust or foreign matter on the electrode plate and whether the side brush blocks the electrode plate, which will result in poor contact.
(4) After recognizing the charging dock, the device rotates a round. The recharge sensor works as long as the device is in contact with the electrode plate of the charging dock. Whether the device is straight does not affect the charging effect.
For homing, please note the following:
(1) If the device is far away, place it near the charging dock
(2) Clean up obstacles nearby or on both sides of the charging dock. Leave a space of 2–5 cm on both sides of the charging dock to ensure that the device has enough space for rotation (the S5 model needs to attach to the charging dock after scanning, recognizing, and going back to the charging dock).
(3) Do not set any off-limit area around the charging dock.
(4) Ensure that the system has been upgraded to the latest firmware.
(5) If the map is reset, place the device on the charging dock, press the Clean button and then press the Home button to check whether the device can correctly go back to the charging dock.
(6) If the problem persists after the preceding troubleshooting measures are taken, contact the after-sales service personnel.